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Knowledge base : Known Issues (iOS) > Alexa says it sent the command, but the app doesn't execute

If this happens when the app is in background (it's not active on your phone/tablet screen), there might be some settings you need to make, so please read these instructions to fix the issue.

If it happens when the app is in foreground (active on your phone/tablet screen), please go back to the app's Settings screen > Amazon Echo, tap the Settings button and Pair again with your Echo.


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